Right of withdrawal

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Cancellation policy & cancellation form
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A. Cancellation policy
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Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity:

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (Kathleen Bergmann, Instenweg 48, 23623 Ahrensbök, Germany, Tel.: 01795044639, Email: hello@reichdersterne.de) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

General information
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. Cancellation form
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If you want to cancel the contract, please fill out this form and send it back.
At
Kathleen Bergman
Instenweg 48
23623 Ahrensbök
Germany
Email: hello@reichdersterne.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for paper notification)
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Date
(*) Delete what is not applicable

Shipment

How is shipping to Austria possible?

We would very much like to ship to Austria, but there have been shipping policy laws in Austria since 2023 (“Packaging Ordinance”) that make it almost impossible for smaller German retailers to provide regular shipping to private end consumers there. Please only order from Austria if you have a company and be sure to include your tax number in the billing address.
Private orders must be canceled by us.


There are three ALTERNATIVE options for your order from AT :

1. If you are German, Swiss or Italian
If you specify the delivery address (despite the billing address being in AT), we can go there
to ship!
2. You can still have delivery to AT via the shipping service Logoix or oesterreichpaket with a postage surcharge. Many customers from AT have already tested it successfully.
3. If you are ordering for a company, we can ship to you via B2B. Please enter your company address and tax number.

Is shipping to other countries possible?

We even ship worldwide (please note the special regulations for Austria , see point above). The shipping costs are adjusted according to the shipping destination. The buyer is responsible for any customs fees abroad.

Orders

How can I return a product?

Please contact our customer service: service@kathleen-bergmann.de

Please send the goods back to us undamaged and unused within two weeks of receipt. You will then receive a refund of the purchase price. You can find the cancellation form here .

How can I cancel my order?

Please contact our customer service: service@kathleen-bergmann.de
Cancellations are possible within the statutory cancellation period .

What to do if I received an incorrect product?

Please contact our customer service: service@kathleen-bergmann.de

Miscellaneous

Permission to use images of the card decks

For personal use permission, a request must be sent by email
it is necessary to provide your address and channel name. Otherwise
Self-made photos of the decks of cards are not allowed to be used commercially
published for purposes. Please write us an email
service@kathleen-bergmann.de

Requests for life advice/cart readings

Unfortunately, due to time constraints, I can no longer accept consultations. Please do not submit any requests for advice or other questions about card readings via the shop.

B2B

If you run a business inside or outside of Germany and are interested in including our products in your range, please send an email to service@kathleen-bergmann.de

sustainability

We respect our environment by paying attention to certain sustainability criteria when producing products. That's why we have our self-designed card decks produced exclusively in Germany. Domestic production is significantly more expensive than, for example, in China, where many decks of cards are produced. However, we do not want to leave a footprint for the environment during production and instead leave a footprint for human working conditions.

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