Shipping

We would very much like to ship to Austria, but there have been shipping policy laws in Austria since 2023 (“Packaging Ordinance”) that make it almost impossible for smaller German retailers to provide regular shipping to private end consumers there. Please only order from Austria if you have a company and be sure to include your tax number in the billing address.
Private orders must be canceled by us.


There are three ALTERNATIVE options for your order from AT :

1. If you are German, Swiss or Italian
If you specify the delivery address (despite the billing address being in AT), we can go there
to ship!
2. You can still have delivery to AT via the shipping service Logoix or oesterreichpaket with a postage surcharge. Many customers from AT have already tested it successfully.
3. If you are ordering for a company, we can ship to you via B2B. Please enter your company address and tax number.

We even ship worldwide (please note the special regulations for Austria , see point above). The shipping costs are adjusted according to the shipping destination. The buyer is responsible for any customs fees abroad.

Please contact our customer service: service@kathleen-bergmann.de

Please send the goods back to us undamaged and unused within two weeks of receipt. You will then receive a refund of the purchase price. You can find the cancellation form here .

Please contact our customer service: service@kathleen-bergmann.de
Cancellations are possible within the statutory cancellation period .

Please contact our customer service: service@kathleen-bergmann.de

For personal use permission, a request must be sent by email
it is necessary to provide your address and channel name. Otherwise
Self-made photos of the decks of cards are not allowed to be used commercially
published for purposes. Please write us an email
service@kathleen-bergmann.de

Unfortunately, due to time constraints, I can no longer accept consultations. Please do not submit any requests for advice or other questions about card readings via the shop.

If you run a business inside or outside of Germany and are interested in including our products in your range, please send an email to service@kathleen-bergmann.de

We respect our environment by paying attention to certain sustainability criteria when producing products. That's why we have our self-designed card decks produced exclusively in Germany. Domestic production is significantly more expensive than, for example, in China, where many decks of cards are produced. However, we do not want to leave a footprint for the environment during production and instead leave a footprint for human working conditions.